Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products and services, when you participate in activities on the platform, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the platform, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Email address
• Usernames and passwords
• Video URLs you submit for analysis (TikTok, Instagram)
• Usage data and analytics information
• Payment Data (if you subscribe to a paid service - handled by a third-party payment processor)

Analytics and Tracking

We use Google Analytics 4 to understand how users interact with our platform. This helps us improve our services and user experience. Google Analytics collects information such as:

• Pages you visit and time spent on our site
• How you navigate through our platform
• Device and browser information
• General location information (country/region)
• User interactions with features and buttons

You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on or by adjusting your browser settings to block cookies.

How We Use Your Information

We use the information we collect or receive:

• To provide, operate, and maintain our video analysis services, including the analysis and comparison of video content submitted by you.
• To improve, personalize, and expand our services.
• To understand and analyze how you use our services through analytics.
• To develop new products, services, features, and functionality.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes (where permitted by law and with your consent where required).
• To process your transactions and manage subscriptions.
• To find and prevent fraud.

Sharing Your Information

We do not share your personal information with third parties except as described in this Privacy Policy or with your consent. We may share information with:

• Service providers (like Supabase for database and authentication, Google Analytics for usage analytics) who perform services for us and are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• Law enforcement or other government agencies if required by law or if we believe in good faith that such action is necessary to comply with legal requirements or protect our rights or property, or the safety of our users or the public.

Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your personal data. You can manage your account information through your dashboard or contact us directly to exercise these rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@reelsinsight.com.